itsVALUE: Modelling and Analysing Value Streams for IT Services

In 2020, the new ITIL 4 standard was introduced. ITIL standardisation had and still has a big influence on how IT Service Management is seen and performed in practice. Thus, the new standard is expected to have a high impact as well. A key element of ITIL 4 is the strong focus on Stakeholder Value in the analysis of IT Services. Yet apart from ITIL, stakeholder orientation is a current trend in business analysis. itsVALUE method and Modeller provide means to model and analyse value delivery in IT Services and thus can be used in Service Design. It combines “traditional'' approaches to value stream analysis and service modelling and ads concepts and functionalities that meet the requirements of IT Service Management and ITIL 4. The resulting approach is unique in its combination of modelling and analysis capabilities and helps implement the advantages of value orientation in IT Service Management.

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• https://doi.org/10.1007/978-3-030-93547-4_8
• doi:10.1007/978-3-030-93547-4_8

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@inbook{Richter2022,
title = {itsVALUE: Modelling and Analysing Value Streams for IT Services},
author = {Henning Dirk Richter and Birger Lantow and Thomas Pröpper},
editor = {Dimitris Karagiannis and Moonkun Lee and Knut Hinkelmann and Wilfrid Utz},
url = {https://doi.org/10.1007/978-3-030-93547-4_8},
doi = {10.1007/978-3-030-93547-4_8},
isbn = {978-3-030-93547-4},
year  = {2022},
date = {2022-01-01},
urldate = {2022-01-01},
booktitle = {Domain-Specific Conceptual Modeling: Concepts, Methods and ADOxx Tools},
pages = {161–183},
publisher = {Springer International Publishing},
address = {Cham},
abstract = {In 2020, the new ITIL 4 standard was introduced. ITIL standardisation had and still has a big influence on how IT Service Management is seen and performed in practice. Thus, the new standard is expected to have a high impact as well. A key element of ITIL 4 is the strong focus on Stakeholder Value in the analysis of IT Services. Yet apart from ITIL, stakeholder orientation is a current trend in business analysis. itsVALUE method and Modeller provide means to model and analyse value delivery in IT Services and thus can be used in Service Design. It combines ``traditional'' approaches to value stream analysis and service modelling and ads concepts and functionalities that meet the requirements of IT Service Management and ITIL 4. The resulting approach is unique in its combination of modelling and analysis capabilities and helps implement the advantages of value orientation in IT Service Management.},
keywords = {},
pubstate = {published},
tppubtype = {inbook}
}